We offer shipping to all provinces and cities in South Africa. We ship during weekdays (Mondays to Fridays) and only during normal business hours (08:00 – 18:00). Orders are shipped via a courier service and may take 2 – 3 business days to be delivered, subject to availability. Any orders placed outside business hours or on weekends will be processed on the following working day. Kindly ensure that your shipping / delivery address is correct.
For more information, fill in our contact form and we’ll get back to you.
Orders will not be processed if payment has not been received from the customer.
Broken or otherwise damaged products must be reported to OsteoEze® South Africa within one business day of receiving the products. OsteoEze® South Africa will then arrange for replacement products to be delivered to you. Refunds may be paid upon request from the customer for broken / damaged products.
Orders may be returned within 7 working days for a full refund. Returns will be processed at the customer’s own expense (including courier delivery) and may be rejected if the product has been opened or damaged after initial delivery; all returned products will be thoroughly inspected before the return is accepted by OsteoEze® South Africa to ensure full compliance with the above stated terms by the customer. Products that were used or damaged after delivery will NOT be refunded.
Returns will be processed as soon as they have been received by OsteoEze® South Africa and customers can expect an email notification if the product will be refunded or replaced.
If the wrong product has been delivered to the customer, the customer must contact OsteoEze® South Africa within one business day to arrange for the delivery to be corrected. The exchange will not be processed if the customer has used or damaged the incorrectly delivered item.
International Shipping & Returns
- International orders are subject to additional courier costs and taxes.
- Once you have paid for your order, our team will contact you to arrange the delivery and confirm the international courier charges.
- Osteoeze cannot be held liable for damages caused in transit.
- No returns are accepted on International orders.